FAQs

1. Which payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express, UnionPay), PayPal, Apple Pay, and Google Pay.

2. Are taxes and duties included in the price?
Our international prices include shipping. Import duties and local taxes may vary depending on your country and will be calculated at checkout or upon delivery.

3. Do you offer free shipping?
Yes. We provide free worldwide shipping on all orders.

4. How long will it take to receive my order?

• In-stock items: 5–10 business days (depending on destination).

• Made-to-order: 7–10 business days for crafting.

• Pre-order: Up to 30 business days for production.

5. Can I return or exchange an item?
Yes. You may request a return or exchange within 14 days of receiving your order if the item is unused and in its original condition.

6. What if my item is damaged upon arrival?
Please contact our Customer Care team immediately. We will arrange a replacement or full refund at no extra cost.

7. How can I track my order?
You will receive a tracking number via email once your order has been shipped.