Store Policy
At Gallery de Neyuh, we are committed to providing high-quality products and excellent customer service. Please read through our store policies carefully to understand your rights and obligations when shopping with us.
1. Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay/Google Pay
- Bank Transfers (where applicable)
Please ensure that all payment details provided are accurate and complete before confirming your order.
2. Order Confirmation
After placing your order, you will receive an email confirmation with the order details and payment receipt. If you do not receive a confirmation email within 24 hours, please contact our customer service.
3. Shipping Policy
- We offer worldwide shipping to most countries.
- Free shipping is available for orders over $200, while orders below this amount will be charged a standard shipping fee.
- Delivery times may vary based on location (see our Shipping Policy for more details).
- Customers are responsible for any customs duties or import taxes imposed by their country.
4. Return and Exchange Policy
- Return Window: You may return items within 7 days of receiving your order for a refund or exchange.
- Conditions: Items must be in their original condition, unused, and with all tags and packaging intact. Custom-made or personalized products cannot be returned unless defective.
- Return Shipping: Customers are responsible for the return shipping fees, unless the return is due to a product defect or shipping error.
- Refunds: Once we receive your return, refunds will be processed within 7-10 business days. The refund will be credited back to your original payment method.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with a photo of the damage. We will arrange for a replacement or issue a refund.
6. Cancellations and Changes
If you need to cancel or modify your order, please contact us within 12 hours of placing it. After this window, we may not be able to make changes as the order may have already been processed for shipment.
7. Product Availability
All products are subject to availability. If an item is out of stock after your order has been placed, we will notify you and offer a refund or an alternative item.
8. Privacy Policy
We respect your privacy and are committed to protecting your personal information. We do not share, sell, or distribute your information to third parties without your consent. For more details, please review our Privacy Policy.
9. Customer Support
For any questions or concerns regarding your order, our policies, or product inquiries, feel free to contact us at:
- Email: cs@neyuhleather.com
- Phone: +84 33 3676033
10. Store Hours
Our online store is open 24/7, and we process orders during standard business hours. Customer service is available from 9am to 5pm, Monday through Friday.
