Store Policy

Welcome to Gallery de Neyuh.
We are dedicated to offering premium handcrafted leather goods and exceptional customer service. Please review our policies below to understand your rights and responsibilities when shopping with us.

1. Payment Methods

All payments are securely processed via LianLian Pay with SSL encryption. We accept:

  • Visa

  • MasterCard

  • UnionPay

Orders are charged in USD at checkout. Please ensure your payment details are accurate before confirming your order.

2. Order Confirmation

  • You will receive an email confirmation with your order details and digital receipt after placing your order.

  • If you do not receive confirmation within 24 hours, please contact us at cs@neyuhleather.com.

3. Shipping & Returns

Shipping

  • Free Worldwide Shipping – included in product price.

  • Couriers: DHL Express, FedEx, UPS.

  • Delivery Time: 7–21 business days depending on destination.

  • Tracking: Provided for every order.

  • Insurance: All shipments are fully insured.

Customs Duties & Import Taxes

  • Classified under HS Code 4202 (leather bags).

  • All-Inclusive Pricing: Final checkout includes product, shipping, and estimated duties/taxes (≈10%).

  • Exceptions: If prepaid duties (DDP) are not available for your country, customers may be required to pay duties upon delivery (clearly displayed at checkout).

Returns & Exchanges

  • Return Window: 14 days from receipt.

  • Conditions: Items must be unused, original condition, with tags attached; proof of purchase required.

  • Free Returns: For defects or incorrect items.

  • Customer Returns: Customer covers return shipping; duties/taxes are non-refundable.

  • Non-Returnable: Custom-made items, pre-orders, and sale items (>30% off).

Refunds

  • Processed via LianLian Pay to original payment method.

  • Timeline: 7–15 business days (up to 90 days depending on card issuer).

  • Non-Refundable: Original shipping fees, prepaid duties/taxes, and any duties paid upon delivery.

4. Damaged or Defective Items

  • Please report within 48 hours of delivery with photos.

  • We will arrange a replacement or refund at no extra cost.

5. Cancellations & Changes

  • Orders may be canceled or modified within 12 hours of placement.

  • After this period, processing may have begun and changes cannot be guaranteed.

6. Product Availability

  • All items are subject to availability.

  • Many products are handcrafted, made-to-order, or pre-order (7–30 days production time).

  • If an item is unavailable, we will notify you promptly and offer a refund or alternative.

7. Product Information

  • All products are 100% handcrafted from genuine leather.

  • Prices include shipping and estimated duties/taxes (unless otherwise specified).

  • Sale and custom orders are final and not eligible for return.

8. Privacy Policy

  • We are committed to protecting your personal information.

  • Your data will never be shared, sold, or disclosed to third parties without consent.

  • Please review our Privacy Policy for details.

9. Customer Support

  • 📧 Email: cs@neyuhleather.com

  • 📞 Phone: +84 358 358 353

  • Hours: Monday – Friday, 9 AM – 5 PM (GMT+7)

10. Store Hours

  • Our online boutique is open 24/7.

  • Orders are processed during standard business hours.

Thank you for choosing Gallery de Neyuh. We are honored to serve you and look forward to being part of your journey with timeless handcrafted leather.