Shipping & Returns

At Gallery de Neyuh, we are committed to offering a seamless and transparent shopping experience worldwide. The following policies are designed to protect your rights and ensure peace of mind throughout your purchase journey.

1. Shipping

  • Free Worldwide Shipping: Shipping fees are included in the product price.

  • Couriers: Orders are shipped via trusted couriers (DHL Express, FedEx, UPS).

  • Production Lead Time:

    • Made-to-order: 7–10 business days before dispatch.

    • Pre-order: 30 days lead time, with 8% discount.

  • Delivery Time (after production):

    • Asia & Oceania: 5–10 business days

    • Europe: 7–10 business days

    • North America: 7–10 business days

    • Rest of the World: 10–15 business days

  • Tracking: Tracking code provided for all orders.

  • Insurance: All shipments are fully insured against loss or damage.

2. Customs Duties & Import Taxes

  • Products categorized under HS Code 4202 (leather bags & accessories).

  • All-Inclusive Pricing: Final checkout price includes product cost, shipping, and estimated duties/taxes for DDP-supported countries (US, EU, UK, Canada, Australia, Japan, Singapore, Hong Kong, UAE, etc.).

  • Estimated Duties: ~10% of order value (may vary).

  • Exceptions: For certain countries where prepaid duties (DDP) are not available, customers may pay duties upon delivery. This will be clearly shown at checkout.

3. Returns & Exchanges

  • Return Window: Within 14 days from the date of receipt.

  • Conditions:

    • Item must be unused, original condition, with tags attached.

    • Proof of purchase required.

  • Free Returns/Exchanges (Gallery de Neyuh covers fees):

    • Manufacturing defects.

    • Wrong item, size, or color received.

  • Customer-Initiated Returns:

    • Customers pay return shipping fees.

    • Duties/taxes paid at checkout are non-refundable.

  • Non-Returnable Items:

    • Custom-made or personalized products.

    • Pre-order items.

    • Sale items (discount >30%).

4. Refunds

  • Refunds processed via LianLian Pay back to the original payment method.

  • Processing time: 7–15 business days (up to 90 days depending on card issuer).

  • Non-Refundable:

    • Original shipping fees.

    • Duties/taxes prepaid at checkout.

    • Duties/taxes paid on delivery (if applicable).