Shipping & Returns

1. Shipping Destinations

We offer worldwide shipping to most countries. If you have any questions about our ability to ship to your location, please contact our customer support team.

2. Order Processing Time

• All orders will be processed within 1-3 business days after payment is successfully received.

• Orders placed on weekends or holidays will be processed on the next business day.

3. Estimated Delivery Time

Delivery times may vary based on your location:

• Domestic (within the country): 2-7 business days.

• International:

  • Asia: 7-10 business days.

  • Europe: 5 - 7 business days.

  • North America: 7 - 10 business days.

  • Australia & New Zealand: 7 - 10 business days.

  • Other regions: 14-30 business days.

Please note that these are estimated times and may be subject to delays due to customs, international shipping logistics, or weather conditions.

4. Shipping Fees

Shipping fees are calculated based on the weight of your order and the destination:

• Free shipping for orders over $200

• Orders below $200 will be subject to a shipping fee according to our international shipping rates.  

• The exact shipping cost will be calculated at checkout.

5. Customs Duties and Taxes

• Customers in the US, EU, UK, Canada, Australia, New Zealand, Japan, Singapore, Hong Kong, Iceland, Norway, Switzerland, Qatar, Kuwait, Bahrain, UAE, and Saudi Arabia will not be charged any additional import duties or taxes.

• Customers in other countries may be responsible for import duties and taxes. Please check with your local customs office for more information.

• We are not responsible for delays caused by customs processing in the destination country.

6. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the delivery status via the carrier's website.

7. Shipping Insurance: All orders are insured against loss or damage during transit.

8. Shipping-Related Returns and Exchanges

If your item is damaged or lost during shipping, please contact us within 48 hours of receiving the package. We will assist you in filing a claim with the shipping carrier and may issue a replacement or refund, depending on the circumstances.

9. Exchange:

• Exchange Conditions:

• The item must be unused, in perfect condition, with all original tags attached, and in its original packaging.

• Exchanges must be initiated within 14 days of the delivery date.

• The price of the new item cannot be more than 35% lower than the original item's price.

• Exchange Process: Contact us at cs@neyuhleather.com to initiate your exchange.

• Returns

• Return Window: You can return items within 14 days of the delivery date.

• Return Conditions:

• Items must be unused, undamaged, and in perfect condition, with all original tags and packaging.

• When returning a bag, ensure all original stuffing is included to prevent damage.

• Return Shipping:

• You can use our prepaid courier service (a 10% fee will be deducted from your refund, with a minimum fee of $55).

• Or, you can use a courier service of your choice at your own expense.

• Return Process: Contact us at cs@neyuhleather.comto initiate your return.

10. Additional Notes

• Personalized and custom-made items cannot be exchanged or returned.

• Damaged or defective items will be replaced. Please report any issues within 48 hours of delivery.

• Refunds are typically processed within 10 business days of receiving the returned item.

 11. Contact Us

If you have any questions regarding our shipping policy, please reach out to us at our email cs@neyuhleather.com or at our customer support phone number +84 33 367 6033 (WhatsApp).